As we begin the roll-out of our new program, Clearwave, you will likely be seeing an increase in the number of notifications that you receive from OCSRI prior to your scheduled visits.
We understand that these may seem confusing at first as we work to get this information out to you but hope that as we progress you will find these helpful. We want you to be as informed as much as possible regarding your schedule prior to you arriving in office for your appointment.
Listed below are examples of reminders and notifications you will receive and when we would expect you to receive them.
- Appointment reminders – These are scheduled to go out 48 hours prior to your appointment. These reminders will be delivered by phone call or text message, depending on your listed preference in your chart.
- Pre-check notifications – These are also scheduled to go out 48 hours prior to your appointment. You will receive these notifications via text, email, or both if both forms of communication are provided in your chart.
*Please Note that completing the pre-check notification will provide you an opportunity to complete any necessary paperwork as well as verify your demographics and insurance prior to coming into the office, saving you time in line, and speeding up your check in process.
- Second pre-check notifications – You will only receive this notification if you did not complete the pre-check with the first notification sent. This second notice will go out 1 day prior to your visit.
- Visitor Policy – 24 hours prior to your appointment you will receive either a call or text outlining our visitor policy we have in place at time of your appointment. As we continue to monitor Covid-19 in our area, this is a policy that can change based on current guidelines and health trends so we want to make sure we are getting this information out to as accurately as we can before you arrive for your visit.
We respect you and your time! It is our intention that these notifications will help keep you informed and up to date on your upcoming appointments.
If you have any questions, please feel free to speak to anyone of our staff at the front desk during your next visit.