Please read through this information in order to make you feel more prepared for your initial visit.
What to Expect for Your First Appointment
- Complete and bring with you all paperwork in your packet. You will receive an email or text message with a link to complete your paperwork online prior to your appointment date. You will need to complete the Health History form provided in the packet. It is not available to complete online.
- Your picture will be taken.
- We will need to copy all insurance cards.
- All co-pays will be due at time of service. We accept cash, check, money orders, Visa, Master Card, American Express and Discover.
- We will need to copy your driver’s license or ID card.
- You will meet with an OCSRI representative to review and sign your paperwork.
- A list of your current medications will be required.
- All visitors should be 12 or older to enter any part of the facility.
- Unaccompanied minors (12-17 years old) can remain in the lobby without adult supervision.
- Patients are allowed up to two visitors to accompany them to their visit (including in Exam rooms). Exceptions to this rule are as follows:
- Only one visitor per patient will be permitted within the Treatment/Infusion room.
- No visitors should enter Lab, Port Draw, or Radiation/Radiology treatment areas.
- Patients with disabilities may be accompanied by working service animals. For specific details on our service animal policies and protections, please review our guide here. Exceptions to this rule are as follows:
- OCSRI may prohibit the use of service animals in certain locations due to health or safety restrictions, where service animals may be in danger, or where their use may compromise the integrity of safe infection control. Restricted locations may include but are not limited to surgical areas and radiation areas.
IT IS IMPORTANT ALL PAPERWORK (online or by hand) IS COMPLETE AT TIME OF APPOINTMENT. IF NOT COMPLETE, YOUR APPOINTMENT COULD BE DELAYED.
What to Expect for Your Infusion Appointment
Consider bringing the recommended items below to make your infusion appointment as comfortable as possible:
- Comfort Items: Feel free to bring your own blanket, pillow, eye mask, ear plugs, or a small fan if needed.
- Snacks and Drinks: Hydration is key during treatment! We offer water, tea, coffee, and hot chocolate, but you may bring your own snacks or purchase vending options outside the infusion room before your appointment.
- Entertainment: Bring books, puzzles, or electronic devices to pass the time. If you wish to use a device for entertainment, headphones are required to prevent disturbing other patients in the treatment room. We offer access to free Wi-Fi and a small library, and outlets will be available for charging.
Appointments, Scheduling, and Late Arrivals
Please be on time for your appointment or notify the office if you cannot make your appointment. If you feel you need to see a physician or nurse, you must call ahead to schedule an appointment. Clinic schedules do not allow us to see “drop ins”. The Triage Department can often accommodate same day appointments when necessary and as schedule allows. When scheduling appointments, we make every effort to schedule according to your needs/wishes, but because of previously scheduled appointments, treatment times, and availability, we may not always be able to accommodate your wishes.
- Please arrive at your scheduled “arrival time” noted on your schedules and confirmed by email/text/phone confirmation prior to your appointment.
- Your “arrival time” allows time for check-in, lab, and other scheduled activities prior to scheduled physician/provider appointment.
- Lack of timely arrival may subject patient to be rescheduled due to current high clinic volumes.
- Your healthcare team at OCSRI is continually reviewing processes to provide the best and safest care possible to our patients. When we identify an area that needs improvement, we work together to implement change for a positive impact. Starting December 1, 2023, if a treatment room patient misses their office visit with the physician or advanced practitioner scheduled prior to treatment, we will be moving the treatment out until an office visit can be rescheduled and patient assessed. This will allow physicians and advanced practitioners to make the best treatment decisions for you, our patients, based on the provider’s assessment and evaluation of your health status and response to treatment. Our scheduling teams will work together to coordinate office and treatment visits for next available openings.
If you have any other questions about your visit, please contact us. If you are needing to reschedule or cancel an appointment, please call (800) 556-6056.